Terms

 

Terms

I will send you an email notifying you that your order has been received.

The aim is to ship your goods within 1 -5 working days from receipt of order but occasionally it may take longer ( if an item is made to order for instance) in which case I will advice you accordingly and provide an estimated time of arrival.

Most goods are send by 1st Class Royal Mail or courier and will need a signature.

International orders are dispatched by Royal Mail’s Airmail Service;  this service generally takes 3 -10 days depending on the location.

 

Cancellations

You have the right to cancel an order within a 14 day cooling-off period.

 

Refunds and Returns

I hope you love your purchase;  however if you are not 100% satisfied please let me know as soon as possible and return the goods within 14 days with their original packaging in a secure parcel, in their original condition.   I will  arrange for a full refund within 14 days less any return postage.  Please keep proof of postage.  If the item shows signs of unreasonable use which diminish their value (ie. if the item has been used rather than just checked) then I will deduct a suitable amount from refund.

 

Payments

You can order online and pay using PayPal ( even if you don’t have an PayPal account).  This is a very secure and confidential method as I have no direct access to your credit/debit card information, I simply receive a notification that the amount has been debited.

 

Disclaimer

All my products are hand made using a variety of materials ( new, found, recycled and donated).  Fabrics and colours may vary slightly from item to item and may not be exactly the same as what you see on screen.  However, it will always be very similar and I like to think that’s what makes my products unique.

 

Caring for your Purchase

Gentle hand washing is recommended in lukewarm water; use an iron on a cotton setting taking care not to iron over any ribbon detail.

 

Cookies

This website uses “cookies” to track use and allow customers to purchase from my website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies but for purely technical reasons this may prevent you from purchasing from this website.

 

Privacy and Confidentiality

I do not supply our “mailing information” to third parties.